Terms and Conditions
Terms & Conditions of Use of the PIFPRINT web portal
These Terms govern your access and use of the PIFPRINT.co.uk website – a domain owned by the Pet Industry Federation (PIF) to provide bespoke printing services to Pet Industry Federation members. The Pet Industry Federation and the PIFPRINT web site operate as an agent for its printing partner.
Terms and Conditions as set out below apply to both the Pet Industry Federation and its printing partner. In the event of a dispute, of any kind, arising from using this service will be passed to our printing partner to respond to. PIF reserve the right to cease access to the PIFPRINT website should your membership to the Pet Industry Federation lapse for any reason. Any work that has been paid for through the site and monies received prior to membership lapsing will be completed and product sent to the buyer.
Our terms govern the provision and sale of products and services by the Pet Industry Federation (PIF). and/or its affiliates and/or fulfilment providers, as the context may require (“PIF.” “PIFPRINT,” “we,” “us,” or “our”). By accessing or using this Site and its related software tools, applications or any other PIF service, you agree to be bound by these Terms and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms. If your use of this site on behalf of any business, organisation, or other entity of any kind, you represent and warrant that you are authorised to accept these Terms on its behalf and to bind such business, organisation, or entity to these Terms
Every offer of a PIFPRINT product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by our Terms. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if PIFPRINT has not specifically rejected them.
PIFPRINT reserves the right to make changes to this Site and to these Terms at any time without prior notice. You should review these Terms each time you access this Site. You should review these Terms each time you access this Site. You also agree that we may provide all legal communications and notices to you electronically by posting them on this Site or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at this Site. You may withdraw your consent to receive communications from us electronically by contacting customer care.
Terms of Sale
Before you can place an order online, you must have a PIFPRINT account which is created by completing the registration form on the Site. The customer will at all times be responsible for each and every use of the account. PIFPRINT has the right to refuse any request made by you and to close your account immediately in the event of any breach of these Terms. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and PIFPRINT is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email.
PIF operates as an agent for its printing partner. Monies collected from sales through this site are paid to the Pet Industry Federation who pass these monies to its printing partner.
Copyrighted Materials for Limited Use
This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, music, software tools, and other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of PIFPRINT and its printing partner or the copyrighted property of parties from whom PIFPRINT or its printing partner has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms. PIFPRINT reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by You or PIFPRINT remain the property of PIFPRINT and its licensors.
The logo design tools provided on this Site employ a limited number of elements, including icons, fonts, colour schemes, and design effects. PIFPRINT reserves the right to use all such elements and to make all such elements available for use by other parties in the future. You do not obtain any right or claim to any of the individual logo design elements through your creation of a logo design and/or your incorporation of a logo design into one or more products. Other PIFPRINT customers may use the design tools to create logos that have similar or identical combinations of these elements and PIFPRINT does not guarantee that your logo will not have similarities to logos designed and used by other parties. PIFPRINT provides no warranty of any kind that logo designs created using the design tools will not infringe, or be subject to a claim of infringing, the trademark or other rights of another party. It is solely your responsibility to obtain the advice of a lawyer regarding whether the logo design is legally available for your use and does not infringe the rights of another party.
Use of Site
You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through PIFPRINT (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorised or permitted. Obtaining Products from PIFPRINT does not entitle you to use any portion of Content apart from the finished Products as they are supplied by PIFPRINT.
Transfer of Title
You agree to use this Site in a responsible manner that is in full compliance with these Terms and with your local laws and regulations, including export and import regulations. Without limitation, no portion of Content may be utilised as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious or otherwise objectionable. PIFPRINT or its print partner reserves the right, at PIFPRINT’s or its printing partner of sole discretion, to refuse to accept any content provided by you to PIFPRINT or to process any order at any time and for any reason. PIFPRINT also may terminate its service to and/or the accounts of customers found to be using PIFPRINT to engage in undesirable activities or otherwise violating these Terms. You agree that PIFPRINT shall have no liability of any kind to you or to any third party arising from such refusal or termination. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners. You warrant that your products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your products, including any third party material made available via a third party design service which may be accessed via the Site. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorise PIFPRINT to produce the Products on your behalf. You grant PIFPRINT the right to copy, modify, distribute, use, create derivative works of and vectorise any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit PIFPRINT to copy, distribute, use, modify, create derivative works of and vectorise any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. The customer agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
Right of Withdrawal
The legal right to withdraw from the agreement with us (also called the legal right to cancel the order) within 14 days does not apply to the order of a customised Product. In relation to any of the non-customised Products you have ordered from the Site and those products or services do not attribute to your commercial or practical practice, you have a period of 14 days to withdraw from the agreement with us without giving any reason. The withdrawal period of 14 days will expire after 14 days from the day on which you receive the Products, namely physical possession of the last good. To exercise the right of withdrawal you must contact our Help Centre. See our Site for further details
Disclaimer of Warranty
If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond PIFPRINT’s control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. PIFPRINT/PIF or its printing partner do not proof documents created by its customers prior to processing.
Limitation of Liability
IN NO EVENT SHALL PIFPRINT OR ITS LICENSORS, SUPPLIERS, OR VENDORS OR PARNERS, OR THE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY OF THEM, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT PIFPRINT HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM PIFPRINT OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL PIFPRINT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT OR OUR SUPPLIED PRODUCTS OR SERVICES. IF YOU LIVE IN A COUNTRY OR STATE THAT DOES NOT ALLOW ANY OF THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY OR ANY OF THE DISCLAIMERS OF WARRANTIES IN THE ABOVE SECTION, SUCH EXCLUSIONS OR LIMITATIONS WILL NOT APPLY TO YOU BUT ONLY TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE NOT ALLOWED. IN SUCH CASE, SUCH EXCLUSIONS OR LIMITATIONS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
Production and Delivery Times
Production shall be deemed to begin when the following conditions are met: payment has been made, artwork has been uploaded and accepted and the order has been confirmed. If these events take place after 5pm (11am for Same Day Service) on a production day, production will be deemed to begin on the next production day. Your order confirmation will contain an estimated delivery date based upon the nature of your order, which is typically the next working day after production is completed.
Unless there are exceptional circumstances, your Products will be dispatched for delivery on the last production day in accordance with the production service chosen by you during the ordering process:
Please note larger quantities and items that require complex finishing – e.g. folding, creasing, binding, stitching, and die-cutting – will require longer production time. We will inform you of the production time for your order at the point of order and delivery date in your confirmation email.
After production, we dispatch all finished orders by courier for next day delivery. Some postcodes, including Northern Ireland (BT), the Scottish Highlands & Islands (AB31-38, AB41-45, AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-88, PH5-10, PH15-26, PH30-44, ZE), Isle of Man (IM), or Isle of Wight (PO31-41) may take between 3 and 5 working days, and may incur an extra charge.
Production days are held to be working days: Monday to Friday inclusive unless notified otherwise, e.g. for some UK Bank Holidays.
Where production is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
Carriage arranged by our printer is on the customer’s behalf and the printer is not liable for any delays arising out of that carriage.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-dispatch of the Products to the correct delivery address.
All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient, we will incur no liability provided that parcel was delivered to the address provided by the purchaser.
Delivery to temporary addresses such as hotels, exhibition and conference centres etc. is entirely at the risk of the customer.
You must notify us in writing within 7 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.
You acknowledge that variations in respect of quantities are inherent within the printing industry.
Our liability in respect of shortages are as follows:
Quantities No credit awarded Pro rata credit awarded Missing items reprinted
Up to 1,000 Shortage of up to 5% Shortage between 6% -20% Shortage of 21% and over
Up to 5,000 Shortage of up to 5% Shortage between 6%-15% Shortage of 16% and over
Up to 20,000 Shortage of up to 5% Shortage between 6%-12% Shortage of 13% and over
Over 20,000 Shortage of up to 4% Shortage between 5%-10% Shortage of 11% and over
All overages may be kept by you at no additional cost.
Our liability in respect of misprints are as follows:
Quantities No credit awarded Pro rata credit awarded Defective items reprinted
Up to 1,000 Misprints of up to 5% Misprints between 6% -20% Misprints of 21% and over
Up to 5,000 Misprints of up to 5% Misprints between 6%-15% Misprints of 16% and over
Up to 20,000 Misprints of up to 5% Misprints between 6%-12% Misprints of 13% and over
Over 20,000 Misprints of up to 4% Misprints between 5%-10% Misprints of 11% and over
Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to PIFPRINT in connection with the operation or content of this Site shall be provided by the submitter and received by PIFPRINT on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of PIFPRINT. By submitting any such information to PIFPRINT, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that PIFPRINT shall be free to use such information on an unrestricted basis.
You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.
Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.